Terms and Conditions

Welcome to xocolatl.com.au. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this site, you confirm that you accept these Terms and Conditions and that you agree to comply with them. If you disagree with these terms, please refrain from using our website.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this site. Your continued site use after changes indicates your acceptance of the new terms.

3. Products and Services

• Product Descriptions: We strive to ensure that all product descriptions are accurate. However, we do not guarantee that product descriptions or other content on our site are error-free.
• Pricing: All prices are subject to change without notice.

4. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or fraud prevention.

5. Payment

All payments must be made at the time of order through our secure payment gateway. We accept various payment methods as indicated on our website.

6. Delivery Options

• Shipping: Australia-wide Aus Post Express Post
• Click & Collect: Customers can choose to pick up orders at either store location.

7. Returns and Refunds

At Xocolatl our products are perishable. We cannot be held responsible for the product once it has left our store. This means we do not refund or exchange any items (unless the customer is delivered the wrong item/order). If an amendment needs to be done, please contact us immediately at 03 9857 0971.

Xocolatl will do as much as possible to ensure that the product is received in the best possible condition. However, we will not take responsibility for the product once it has left our store. We cannot stress enough that our terms and conditions are to be read carefully prior to placing the order and that shipping details are filled out correctly. 

8. Limitation of Liability

To the fullest extent permitted by law, xocolatl.com.au shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

9. Contact Information

For questions about these Terms, please contact us at orders@xocolatl.com.au.