Frequently Asked Questions (FAQs)

Shipping Information

At Torode Xocolatl, we take pride in ensuring your high-quality chocolates arrive in the best possible condition. Please review our shipping policies carefully before placing your order. If you have any questions, feel free to contact us at orders@xocolatl.com.au.

What shipping options do you offer?

We offer shipping via Express Post.

How long will my order take to arrive?

Orders typically take 1-3 business days. Delivery times may vary depending on your location.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Refund Policy

At Torode Xocolatl our products are perishable. We cannot be held responsible for the product once it has left our store. This means we do not refund or exchange any items (unless the customer is delivered the wrong item/order). If an amendment needs to be done, please contact us immediately at (03) 9857 0971.

Xocolatl will do as much as possible to ensure that the product is received in the best possible condition. However, we will not take responsibility for the product once it has left our store. We cannot stress enough that our terms and conditions are to be read carefully prior to placing the order and that shipping details are filled out correctly. 

 

Privacy Policy

How do you protect my personal information?

We employ industry-standard security measures to safeguard your data. Your information is never shared with third parties without your consent.

Do you use cookies on your website?

Yes, we use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

Third-Party Services

Our e-commerce platform stores your data securely. Third-party service providers, such as payment gateways, also handle personal data during transactions. We recommend reviewing their privacy policies to understand how your information is used by these providers.

Cookies

We use cookies to improve your shopping experience. You can choose to opt out of cookies by adjusting your browser settings.

Age of Consent

By using our website, you affirm that you are of legal age in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and we encourage you to review the policy regularly.

Questions?
If you have any questions or wish to access, correct, or delete your personal information, please contact our Privacy Compliance Officer at orders@xocolatl.com.au.

Torode Xocolatl
11 Strathalbyn St, Kew East, Victoria, 3102
Phone: (03) 9857 0971

 

Terms of Service

Welcome to Torode Xocolatl. By accessing or using our website at www.xocolatl.com.au ("Site"), you agree to comply with and be bound by the following Terms of Service ("Terms"). These Terms govern your use of our Site, services, and products provided by Torode Xocolatl ("we," "us," or "our"). Please review them carefully before continuing to browse or making any purchases.

By accessing the Site, purchasing from us, or using any part of the services ("Service"), you agree to all of the Terms outlined here, including any additional terms or policies referenced or linked within this document. If you do not agree with any of these Terms, please discontinue use of the Site immediately.

1. Overview

This website is operated by Torode Xocolatl. Throughout the site, the terms "we," "us," and "our" refer to Torode Xocolatl. By visiting our Site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms.

2. Updates to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on our Site. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Site following any updates constitutes your acceptance of those changes.

3. Online Store Terms

By using our Site, you represent that you are of legal age in your state or province of residence, or you have given consent for your minor dependents to use our Site. You may not use our products or services for illegal or unauthorized purposes. Any violation of these Terms may result in termination of your access to our Service.

4. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

5. Accuracy, Completeness, and Timeliness of Information

The information on this Site is provided for general purposes only and should not be solely relied upon for making decisions. We are not responsible if the information provided is not accurate, complete, or current.

6. Modifications to Services and Pricing

We reserve the right to modify or discontinue our Service, products, and pricing without prior notice. We are not liable to you or any third party for any changes in pricing, modifications, or discontinuance of Service.

7. Products and Services

Some products or services may be available exclusively online. We have made every effort to display product colors and images accurately, but we cannot guarantee that your device will display them correctly. All products are subject to return or exchange according to our Return Policy.

8. Billing and Account Information

You agree to provide accurate and up-to-date information for all purchases made through our Site. We reserve the right to limit or cancel orders that appear suspicious or are placed by dealers, resellers, or distributors. For more details, please review our Returns Policy.

9. Optional Tools

We may offer access to third-party tools on our Site. These tools are provided “as is” without warranties or guarantees. Any use of these tools is at your own risk and discretion.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third-party websites. You access these links at your own risk.

11. User Comments and Submissions

By submitting comments, ideas, suggestions, or other materials to us, you grant us the right to use them in any medium without compensation. We reserve the right to monitor and remove content that is deemed inappropriate or violates any laws or third-party rights.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

We reserve the right to correct any typographical errors or inaccuracies in the content of our Site. We are not obligated to update any information on our Site, and we reserve the right to modify or cancel orders if necessary.

14. Prohibited Uses

You agree not to use our Site for unlawful activities, including but not limited to infringing upon intellectual property rights, harassing others, transmitting viruses, or engaging in spamming. Violating these restrictions may result in immediate termination of your access to our Site.

15. Limitation of Liability

We do not guarantee that the Site will be error-free or uninterrupted. You agree that your use of our Service is at your own risk. Torode Xocolatl will not be held liable for any damages, losses, or interruptions arising from your use of the Site or Service.

For any further inquiries or concerns, please contact us at orders@xocolatl.com.au or visit www.xocolatl.com.au.